Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs.

Crouse’s Care Coordination team is hiring a Care Coordination Manager who is responsible for providing day to day management of the RN Care Managers in the department. 

Pay Range: $95,000 plus based on education and experience

Schedule:  Full-Time, Monday-Friday, 8:00am-4:30pm

Care Coordination Manager Responsibilities:

Manager is responsible for providing day to day management of the RN Care Managers in the department, including Utilization Management, Discharge Planning and Denials and Appeals functions. Assessing workflow related to readmission prevention, length of stay and daily review of observation admissions. Works with Business Office staff regarding workflow processes and maintains an effective denials management process. General operational oversight includes hiring, training and evaluating staff. Develops and implements workflows, policies, procedures and audits performance. Performs staff management functions related to employee selection, on-boarding/orientation, coaching/development, staffing, work assignments, performance management and goal alignment as guided by hospital policy and procedures and collective bargaining unit agreement (when applicable). Develops programs accurately track and analyze care management data collection process.  Analyzes data to identify patterns and trends of performance.  Consistently maintains accountability to hospital, state and federal regulations and professional standards and evaluates alternate level of care determinations to ensure compliance with regulatory requirements and contractual agreements.

Care Coordination Manager Requirements:

Licensed as a Registered Nurse in New York State Bachelor’s degree Five (5) years previous case management/ discharge planning in an acute care setting or other care continuum experience in a clinical setting Knowledge of regulatory requirements related to acute care discharge planning Preferred – Acute care utilization review experience

Benefits Overview:

Medical, Dental, Vision, FSA, and 401K. Company paid life insurance. Tuition Assistance and Workforce Development Opportunities. Crouse Health Employee Assistance Program. Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers. YMCA Subsidy program.