Details **Open Date** 01/22/2026 **Requisition Number** PRN16709N **Job Title** Customer Service Representatives **Working Title** Campus Store Health Lead **Career Progression Track** S00 **Track Level** S2 - Intermediate **FLSA Code** Nonexempt **Patient Sensitive Job Code?** No **Type** Non Benefited Staff / Student **Temporary?** No **Standard Hours per Week** 19-20 **Full Time or Part Time?** Part Time **Shift** Day **Work Schedule Summary** M-F, 19-20 hours a week. Must be able to work either opening or closing shift. M-F 1:00p- 5:15p or M-F 7:15a – 12:00p **Is this a work study job?** No **VP Area** President **Department** 00435 - University Campus Store **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** $17.00 - $19.00 DOE **Close Date** 03/22/2026 **Priority Review Date (Note - Posting may close at any time)** **Job Summary** The Campus Store Health Lead is a part-time, front-line leadership position responsible for supporting daily retail operations at Campus Store Health. This role serves as the on-duty lead during assigned shifts and is responsible for opening and closing the store, executing key operational functions, and providing direction and support to sales staff. The Lead ensures consistent customer service standards, accurate execution of store processes, and compliance with Campus Store and University policies. This position performs advanced point-of-sale and system functions, including Sales Orders (SOs), Transfer Orders (TOs), and other NetSuite (NS) operational activities, and acts as a primary point of contact in the absence of store management. Why Work at the University Campus Store? Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include: Employee discounts on Campus Store merchandise Opportunities for career growth and advancement within the store Flexible scheduling opportunities. The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values here www.store.utah.edu **Responsibilities** * Open and close Campus Store Health according to established procedures, including securing cash, systems, and facilities. * Serve as the on-duty lead during assigned shifts, providing direction and support to student and part-time staff. * Execute and oversee Sales Orders (SOs), Transfer Orders (TOs), returns, exchanges, and other NetSuite (NS) system functions. * Ensure accurate point-of-sale transactions and adherence to cash handling and loss prevention procedures. * Support daily operational execution including customer service, merchandising standards, restocking, and store organization. * Address customer questions and concerns and resolve routine issues or escalate concerns as appropriate. * Ensure compliance with Campus Store policies, University guidelines, and safety procedures. * Assist with receiving, stocking, and inventory control activities, including product transfers and replenishment. * Support merchandising and visual standards by maintaining clean, organized, and well-presented sales and service areas. * Communicate operational issues, customer feedback, and staffing needs to the Store Manager or supervisor. * Assist with training new staff on customer service expectations, point-of-sale procedures, and basic operational tasks. * Support promotional and marketing initiatives through accurate execution on the sales floor. * Perform other duties as assigned in support of Campus Store Health operations. **Minimum Qualifications** **EQUIVALENCY STATEMENT :** 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). **Customer Service Representative, II:** Requires at least 1 year of related experience. **Preferences** * Previous retail experience, preferably in a supervisory, lead, or key-holder role. * Experience with point-of-sale systems; NetSuite experience preferred. * Demonstrated ability to handle opening and closing responsibilities and cash management. * Strong customer service, communication, and problem-solving skills. * Ability to provide direction to peers in a professional and supportive manner. * Dependable, organized, and able to work independently during assigned shifts. **Special Instructions Summary** **Additional Information** _The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students._ _Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._ _The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._ _To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:_ _Director/ Title IX Coordinator_ _Office of Equal Opportunity and Affirmative Action ( OEO /AA)_ _383 University Street, Level 1 OEO Suite_ _Salt Lake City, UT 84112_ _801-581-8365_ _oeo@utah.edu_ _Online reports may be submitted at_ **oeo.utah.edu** **_For more information:_** **https://www.utah.edu/nondiscrimination/** **_To inquire about this posting, email:_** **employment@utah.edu** **_or call 801-581-2300._** _The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules._ _This position may require the successful completion of a criminal background check and/or drug screen._ _https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South._