Aston Carter, Inc. is hiring multiple Customer Care Trainers for an outstanding company in the Merrillville, IN area. This role is 100% remote with periodic requirements to come onsite for meetings and/or system issues.

Job Duties:

Deliver and conduct Care Center business process training for:Customer Care ManagementOperation Support TeamSenior AgentsCustomer Service RepresentativesMonitor and manage trainee performance during training Track attendance, behaviors, and test scoresReport overall performance to CC OperationsConduct 1-on-1 new hire training assessments:Review test resultsProvide coachingSupport On-the-Job Training (OJT) activitiesManage classroom dynamics:Address distractions, technology issues, and behavioral concernsContinuously enhance training programs:Use feedback to improve contentFoster a culture of learningConduct training needs analysis:Consult with Care Center Managers and Team LeadsIdentify job performance gaps and training solutionsSupport content review and development:Collaborate with Quality Assurance Specialists and CCC Support SpecialistsMaintain and enhance the CSR Call Aid as a central training toolMaintain accurate training records:Track completion by course and user for all Care Center employeesBuild and maintain strong relationships with:Customer Care Center ManagersTeam LeadersOperations Support GroupManagement Team MembersQuality Assurance TeamCCC Support and Operations teamsBusiness partners

Required Job Qualifications:

3+ years of training experience in a call center environmentHigh School DiplomaProficient in MS Office and similar call center operation software toolsReside within 90 minutes of Merrillville, INWillingness to work outside of business hours as needed

Preferred Qualifications:

Experience in course design and developmentWorking knowledge of e-learning software (e.g., Captivate)Professional training certification or specialty certificationBachelor’s degree in Communication or related field

For immediate consideration, please apply online. Only candidates who meet the location and job qualification criteria will be contacted.

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 28, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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