Aston Carter, Inc. is hiring multiple Customer Care Trainers for an outstanding company in the Merrillville, IN area. This role is 100% remote with periodic requirements to come onsite for meetings and/or system issues. Job Duties: + Deliver and conduct Care Center business process training for: + Customer Care Management + Operation Support Team + Senior Agents + Customer Service Representatives + Monitor and manage trainee performance during training + Track attendance, behaviors, and test scores + Report overall performance to CC Operations + Conduct 1-on-1 new hire training assessments: + Review test results + Provide coaching + Support On-the-Job Training (OJT) activities + Manage classroom dynamics: + Address distractions, technology issues, and behavioral concerns + Continuously enhance training programs: + Use feedback to improve content + Foster a culture of learning + Conduct training needs analysis: + Consult with Care Center Managers and Team Leads + Identify job performance gaps and training solutions + Support content review and development: + Collaborate with Quality Assurance Specialists and CCC Support Specialists + Maintain and enhance the CSR Call Aid as a central training tool + Maintain accurate training records: + Track completion by course and user for all Care Center employees + Build and maintain strong relationships with: + Customer Care Center Managers + Team Leaders + Operations Support Group + Management Team Members + Quality Assurance Team + CCC Support and Operations teams + Business partners Required Job Qualifications: + 3+ years of training experience in a call center environment + High School Diploma + Proficient in MS Office and similar call center operation software tools + Reside within 90 minutes of Merrillville, IN + Willingness to work outside of business hours as needed Preferred Qualifications: + Experience in course design and development + Working knowledge of e-learning software (e.g., Captivate) + Professional training certification or specialty certification + Bachelor’s degree in Communication or related field For immediate consideration, please apply online. Only candidates who meet the location and job qualification criteria will be contacted. Pay and Benefits The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 28, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.