Our client, a leading organization in customer service, is seeking a Call Center Specialist to join their team. As a Call Center Specialist, you will be part of a dynamic department supporting a high-energy team focused on delivering exceptional customer experiences. The ideal candidate will have strong communication skills, a willingness to learn, and a respectful attitude, which will align successfully with the organization. **Job Title:** Call Center Specialist **Location:** Burlington, MA (100% On-Site) **Duration:** 12+ Months Contract **What's the Job?** + Resolve requests and inquiries related to orders, shipments, or other customer-related matters and accurately document them. + Ensure documentation adheres to ISO certifications and is prepared for customer service-related audits. + Enter internal and external customer orders and quotations received via inbound calls, email, and website inquiries. + Investigate and record lost or damaged orders, complaints, and credit or rebill requests. + Act as a role model of the organization's values and best-in-class business practices. **What's Needed?** + High School Diploma or GED. + Ability to communicate effectively with customers and team members. + Basic computer knowledge; SAP knowledge is a plus (training will be provided). + Experience in a call center environment is preferred. + Bilingual skills are a plus. **What's in it for me?** + Opportunity to work in a fast-paced, rewarding team environment. + Comprehensive training program to enhance your skills. + Engagement in a culture that values respect, honesty, and humility. + Chance to contribute to a better customer experience. + Potential for career growth within the organization. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.