**It's more than a career, it's a calling.** MO-SSM Health St. Joseph Hospital - Lake Saint Louis **Worker Type:** PRN **Job Highlights:** + **_Monday- Friday_** + **_Variable shifts -The candidate is required to have open availability and flexibility._** + **_7:00AM -3:00PM and 3:00PM-11:00PM_** + **_Call Center/ Security Dispatcher_** + **_This is a PRN role; the position is not eligible for Benefits._** + **_The role is as needed bases (minimum of 1shift per month)_** + **_The position is in the Security Department, answering incoming calls; dispatch for the Security Department; monitors fire alarms._** **Job Summary:** Answers incoming calls and performs triage of inquiries. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. + Collects relevant caller data to assist with measurement, tracking and reporting activities. + Track inquires, questions and answers and provide resolution. + May perform clerical or administrative duties. + Performs other duties as assigned. EDUCATION + High School diploma/GED or 10 years of work experience EXPERIENCE + **Call Center experience required- High Volume of incoming and outgoing calls (12,000 calls a month and dispatch abut 5,000 radio calls to Security).** PHYSICAL REQUIREMENTS + Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. + Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. + Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. + Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. + Frequent keyboard use/data entry. + Occasional bending, stooping, kneeling, squatting, twisting and gripping. + Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. + Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS + None **Department:** 8651000023 Operators - St. Joes Lake St. Louis **Work Shift:** Variable Shift (United States of America) **Scheduled Weekly Hours:** 0 **Benefits:** SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. + **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). + **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. + **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits) _SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)_