It's more than a career, it's a calling.

MO-SSM Health St. Joseph Hospital - Lake Saint Louis

Worker Type:

PRN

Job Highlights:

Monday- FridayVariable shifts -The candidate is required to have open availability and flexibility.7:00AM -3:00PM and 3:00PM-11:00PMCall Center/ Security DispatcherThis is a PRN role; the position is not eligible for Benefits.The role is as needed bases (minimum of 1shift per month) The position is in the Security Department, answering incoming calls; dispatch for the Security Department; monitors fire alarms.

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.Collects relevant caller data to assist with measurement, tracking and reporting activities.Track inquires, questions and answers and provide resolution.May perform clerical or administrative duties.Performs other duties as assigned.

EDUCATION

High School diploma/GED or 10 years of work experience

EXPERIENCE

Call Center experience required- High Volume of incoming and outgoing calls (12,000 calls a month and dispatch abut 5,000 radio calls to Security).

PHYSICAL REQUIREMENTS

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.Frequent keyboard use/data entry.Occasional bending, stooping, kneeling, squatting, twisting and gripping.Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS 

None

Department:

8651000023 Operators - St. Joes Lake St. Louis

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

0

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.