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Call Center Customer Service Representative

Responsibilities

Responsible for answering a high volume of incoming calls and assisting clients accordingly.Responding to emails as well.Provides first level support for all end-users via telephone, email or chat.Troubleshoots and resolves post installation, non technical billing related issues.Escalates calls when appropriate. Writes concise, informative service tickets.Follows up on all tickets in a timely manner and pursues issues through to resolution.Providing in-depth product and service knowledge.Assisting with various customer questions and concerns. Providing excellent customer service on a daily basis.

Requirements

3+ years of Call center customer service experience.Strong written and verbal communication skills.Excellent communication and customer service skills.Strong organization and attention to detail. A1189022CLT_1767901610 To Apply for this Job Click Here