Our client, a leading healthcare organization specializing in pharmacy operations, is seeking a dedicated and enthusiastic Call Center Associate to join their team. As a vital member of the Customer Service team, you will support patients, clinicians, and clients by providing exceptional service and ensuring smooth communication. The ideal candidate will demonstrate excellent communication skills, organization, and empathy, aligning seamlessly with the organization’s commitment to quality care and customer satisfaction. **Job Title:** Call Center Associate **Location:** Cary, NC **What's the Job?** + Handle inbound and outbound pharmacy calls to assist patients and clients efficiently. + Schedule medication refills and deliveries, ensuring accurate profile updates and timely distribution. + Respond to customer inquiries regarding prescription status, insurance, and billing with professionalism and empathy. + Update medical claims and maintain clear, concise notes to support workflow and patient safety. + Coordinate with clinical staff by transferring calls and reporting adverse events or product complaints. **What's Needed?** + High School Diploma or GED; an Associate degree is preferred. + At least one year of recent call center experience. + Experience working with management information systems and proficiency in Microsoft applications. + Excellent verbal and written communication skills with a professional telephone manner. + Ability to show empathy and maintain strong attention to detail in a fast-paced environment. **What's in it for me?** + Opportunity to work onsite in a supportive healthcare environment. + Access to an onsite gym to promote wellness and work-life balance. + Holidays off without pay, providing time to rest and recharge. + Potential pathway to permanent employment based on performance and attendance. + Engage in meaningful work supporting patient care and community health. **Upon completion of waiting period, consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.