Our client is seeking a dedicated and enthusiastic Call Center Associate to join their team. As a vital part of the customer service department, you will support patients, clinicians, and clients by providing exceptional service and ensuring smooth communication. The ideal candidate will demonstrate excellent communication skills, organization, and empathy, aligning seamlessly with the organization’s commitment to patient care and operational excellence. **Job Title:** Call Center Associate **Location:** Cary, NC **Pay Range:** $15 - $20 on hourly W2 **What's the Job?** + Handle inbound and outbound pharmacy calls to assist patients and clients with prescription inquiries, refill scheduling, and delivery updates. + Schedule medication deliveries and payments, ensuring accurate profile information for timely distribution. + Respond to customer questions or route calls to appropriate staff to ensure prompt resolution and high customer satisfaction. + Update medical claims and maintain concise progress notes to facilitate workflow and referral status assessments. + Identify and report adverse events and product complaints to ensure patient safety and compliance. **What's Needed?** + High School Diploma or GED; an Associate degree is preferred. + At least one year of recent call center experience. + Experience working with management information systems and proficiency in Microsoft applications. + Excellent verbal and written communication skills with a professional telephone manner. + Ability to show empathy and attention to detail when interacting with patients and clients. **What's in it for me?** + Access to an on-site gym to support your health and wellness. + Holidays off without pay, providing work-life balance. + Opportunities for temporary to permanent employment based on performance and attendance. + Supportive work environment focused on diversity and inclusion. + On-site training to ensure you are well-prepared for your role. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._ ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.