Job Purpose Provide technical expertise within bakery including baking and cake decorating training, as well as marketing, merchandising, and sales strategies to support assigned customer accounts. Essential Functions + Provide training to in-store bakery associates on cake decorating and baking techniques and procedures for various products including frozen batters and mixes, icings, and thaw & sell products; carefully follow recipes and training procedures based on customer guidelines + Prepare customer-specific procedure sheets + Help develop and implement marketing and sales strategies for company product portfolio + Help sales group inform customers of new types, specifications, and end uses of products + Help develop and present new ideas and programs to assigned customer accounts + Assist sales group with customer presentations + Assist sales group with product launches + Provide technical assistance to sales group with sales presentations and provide follow-up once the customer produces + Partner with internal stakeholders to ensure best-in-class service and tools are provided to customers + Assist in reporting/handling product complaints Accurately convey information to colleagues and management in a timely manner including, but not limited to, account changes, product changes, white space opportunities, and competitor information + Comply with all food and safety requirements, training guidelines, policies, and procedures set forth by the company and customer + Perform other job-related duties as assigned Qualifications (Education, Experience, Competencies) + High school diploma or equivalent + 3-5 years of cake decorating and baking experience; grocery store bakery experience preferred + Strong verbal/written communication and presentation skills + Strong computer skills (Word, Excel, PowerPoint, Outlook, etc.) + Ability to take and submit photos in various formats + Ability to work in a bakery environment (kitchen) and operate baking and decorating equipment and other machinery + Ability to work all shifts required by the customer (1st, 2nd, or 3rd) + Self-starter with superior organization, time management, and multi-tasking skills + Highly motivated and goal oriented with the ability to adapt in an ever-changing environment