Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.** **Primary Responsibilities:** + Create and maintain business documentation (work instructions, job aids, workflows) for OptumRx Customer Service. Process documentation includes both capability changes impacting our ORx systems as well as business process changes. Create and maintain CAG (Carrier, Account, Group) Alerts for clients. Create and maintain CPDs (Client Procedure Documents). Create and maintain process workflows for Customer Service Operations. Create communications, as needed + Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so **Required Qualifications:** + 2+ years of Process writing experience across various industries (standard operating procedures, job aids, user manuals, and product release documentation) + Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new computer system applications + Proficient in HTML, Microsoft Word, Excel, PowerPoint, SharePoint, Visio + Ability to work independently and as part of a team + Ability to effectively communicate with others + Skills in exercising initiative, judgment, problem solving and decision making required + Skills in organizing work to achieve goals and objectives + Solves routine problems by following established procedures **Preferred Qualifications:** + Some college or post-secondary education + Experience working with Optum capabilities + Experience working in a fast-paced environment + Demonstrated process improvement, workflow, benchmarking and / or evaluation of business processes _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved._