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Job Summary:
As a Business Transformation Associate within our Middle Office team, you will focus on supporting our Automation Platform. Your role will involve bridging the gap between Technology solutions and Operations needs. You will perform initial solution feasibility, provide solution recommendations, create test cases, troubleshoot, and understand the business requirement and translate it into technical specifications across the Commercial Banking landscape around Digital Adoption, Unified Desktop, Intelligent Automation Solutions, and Product Support through process improvement.

Job Responsibilities:

Gather requirements by conducting interviews, workshops, and surveys to analyze business requirements and business process documents/workflow for feasibility and technology solution proposal.Collaborate with stakeholders, including business users, management, and IT teams to understand their needs and expectations, facilitating communication to ensure alignment and project visibility.Create detailed documentation, including business requirements documents (BRDs), functional specifications, use cases, test cases, and user stories.Develop test plans and test cases to ensure solutions meet business requirements, conduct user acceptance testing (UAT), and gather feedback from stakeholders.Assist project managers in planning, executing, tracking project progress, and reporting on status, risks, and issues; perform project management for small-scale projects.Support change management efforts by preparing training materials and conducting training sessions for end-users; assist in the transition of new processes and systems into the business environment.Support training for new joiners, aspiring operations/citizen developers, and perform minor coding as needed.Perform Citizen Development Scripting to a certain extent.

Required Qualifications, Capabilities, and Skills:

Excellent communication skills, including confidence in managing cross-country meetings at different levels of stakeholders.Strong writing skills, including creating updates, business requirements, business cases, and day-to-day technical email conversations.Minimum of 2 years of experience in back office or shared service operations, involved in automation projects and process improvement.Knowledge in BRD creation, business case creation, and conducting testing.Familiarity with any Project Management Methodology.Experience with Python or UiPath.

Preferred Qualifications, Capabilities, and Skills:

Experience in transactional processes like settlements, account opening, payments, and account offboarding.Educational background related to Finance, IT, or Engineering.Understanding of firmwide digital tools such as SharePoint, Tableau, Alteryx, Varcas, Powerforms, and AI.