Job Title: Business Systems Manager

Job Description

We are seeking a skilled Business Systems Manager with technical expertise in multiple business applications, including CRM and ERP systems. The ideal candidate will have prior SAS experience and the ability to collaborate effectively with various stakeholders, both internal and external.

ResponsibilitiesServe as the primary administrator for platforms such as POS & booking software, Freshdesk, Vonage, Microsoft 365, ScreenCloud, Sonos, and MS Teams.Manage hardware assets including phones, TVs, sound systems, laptops, iPads, desktops, and monitors.Maintain and manage content on the internal portal and shared file systems.Configure systems, manage user access and permissions, and oversee integrations.Act as the first line of support for system issues across the retail network.Collaborate with IT, vendors, and operations to resolve technical issues, including networking, internet access, and surveillance systems.Maintain and update IT policies to reflect current best practices.Own and manage cybersecurity policies, procedures, and training programs.Identify and implement workflow improvements and system enhancements.Maintain up-to-date SOPs and documentation.Ensure platform settings align with operational needs, including service configuration, pricing, scheduling, and client communications.Train HQ and studio teams on system usage and best practices.Develop and maintain training materials and user guides.Support system setup for new studio launches, franchise locations, and conversions.Ensure data accuracy across platforms and support operational reporting.Collaborate with finance, marketing, and operations to generate reports and maintain clean data practices.Support special projects such as new system rollouts, integrations, and upgrades.Work cross-functionally to ensure systems align with business strategy and scale effectively.Essential Skills3+ years of experience managing technology platforms in a retail or service environment.Proficiency with POS and Booking systems.Working knowledge of Freshdesk, Vonage, and Microsoft 365.Strong troubleshooting and problem-solving skills.Excellent communication skills with both technical and non-technical stakeholders.Highly organized with the ability to manage multiple priorities.Experience supporting both HQ and field-based teams.Additional Skills & QualificationsTechnical expertise working with multiple business applications (CRM and ERP).Prior SAS experience.Ability to work with multiple stakeholders (internal and external).Pay and Benefits

The pay range for this position is $40.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Boston,MA.

Application Deadline

This position is anticipated to close on Aug 19, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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