Business Systems Analyst (CMMS) Job ID 232949 Posted 07-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Data & Analytics Location(s) Portland - Oregon - United States of America, Spartanburg - South Carolina - United States of America **About the role** As a CBRE Business Systems Analyst, you will be responsible for formulating and defining system scopes and objectives. Oversee the CMMS activities where IFM Hub and Asset Insight have been deployed and manage performance metrics in accordance with account KPI's (Key Performance Indicators). This role is part of the Business Systems Job Function. They are responsible for working with internal partners and business units to develop, install and enhance new and current systems. responsible for the CMMS technology, data integrity, and the applications support, evaluation, and training. Works under limited supervision. **What you’ll do** + Helps account manage to performance metrics in work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics + Respond to stakeholder inquiries regarding system processes and capabilities. + Provides training on IFM Hub and other technologies as required for customer service representatives, technicians, management, and clients. + Research and support end-user applications and test end-user processes using defined guidelines. + Develop relationships with clients and internal and external IT teams. + Gather information on areas of improvement and recommend changes to increase user satisfaction. + Log work tickets with external product vendors or support organizations. Provide end-users with a simple explanation of ways to use the systems in a more efficient manner. + Follow procedures for complex problems. This includes an evaluation of business and user needs, documentation of requirements, and translation into proper system specifications. + Deliver correspondence, presentations, and other materials for end-user training. + Assist with creating customized queries and reports utilizing table matrices. + Have some knowledge of standard principles with limited practical experience in applying them. + Lead by example and model behaviors that are consistent with CBRE RISE values. + Impact the quality of own work. + Work within standardized procedures and practices to achieve objectives and meet deadlines. + Exchange straightforward information, ask questions, and check for understanding. + Responsible for the upkeep of CMMS data. Expectations include, but not limited to: + Building set ups – add, change, delete building records + Assets – add new, update, and take out of service, etc. + Users – add new and remove as necessary, maintains technician’s routes + PMs – Set up new, update existing, etc. + Dispatch Matrix Management – maintain current with vendors, technicians, engineers/FM, and clients as necessary + Vendors – active vendors are updated and removed as necessary + Technical documentation/information – update warranty info, procedures, drawings, attach tech manuals, tech notes, etc. + Attach predictive service reports to associated assets or systems + Others as defined **What you’ll need** + Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + CMMS support experience required. Strong facilities and maintenance background required. + Ability to use existing procedures to solve standard problems. + Experience with analyzing information and standard practices to make judgments. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Organizational skills with a strong inquisitive mindset. **Why CBRE?** We value a culture of respect, integrity, service and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in. Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6 month mark. + **FORTUNE Most Admired Company #1** in real estate for third consecutive year; **Ten** years in a row on the list. + **Forbes** Named one of the **best large employers** in America and one of the **World's Best Employers!** **Disclaimers** + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)