The Opportunity
CACI is seeking an IT Business Systems Analyst professional to join our team in Alexandria, VA. If you are looking for your next career challenge, CACI would like to speak with you. This role is best suited for someone who has proven direct customer support experience and problem-solving abilities. The successful candidate has ability to adapt quickly and work independently and in team dynamic.
Responsibilities
Assist with purchasing and budget related tasks Prepare and report metrics and project status Coordinate and facilitate meetings with customers and stakeholders Assist with coordinating and completing taskers Engage with various customers and assist them in escalation and resolution of issues Collaborate with other team members
Qualifications
Required:
Active DoD Secret Clearance Proven oral and written communications skills, capable of effectively
Effective problem-solving and critical thinking skills
Strong customer service skills 3-5 years of progressive Customer/Help Desk Support, or related experience Ability to prioritize and execute tasks in a fast-paced environment
Ability to distill information from various sources to facilitate customer decision/action
Experience with MS Office (Word, Excel, PowerPoint, Visio) and MS Teams
Desired:
Experience working within the DoD Experience with Agile Software Development Lifecycle
Familiarity with using ServiceNow or related Help Desk experience
Knowledge of issues regarding information technology
Familiarity with business processes and workflows
Familiarity with Power BI and/or data analysis tools
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$72,700 - $149,200CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.