Our client, a leading organization in the technology and support services industry, is seeking a Business Systems Analyst to join their team. As a Business Systems Analyst, you will be part of the Application Support and Operations department supporting global support teams. The ideal candidate will demonstrate strong analytical skills, excellent communication, and a proactive approach to problem-solving, which will align successfully in the organization. **Job Title:** Business Systems Analyst **Location:** Montvale, NJ **Pay Range:** **What's the Job?** + Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution. + Collaborate with a team of Support Analysts, both onshore and offshore, to ensure seamless support delivery. + Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed. + Work closely with Microsoft and other vendors, as well as internal engineering teams, on Azure performance, environment stability, and release management. + Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence. **What's Needed?** + At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity. + Bachelor's degree in Computer Science, Information Systems, or related discipline is preferred. + Strong understanding of Microsoft Azure architecture, monitoring, and operational tools. + Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments. + Hands-on ability to review logs, write SQL queries, and interpret system performance data. **What's in it for me?** + Opportunity to work with cutting-edge cloud technologies and support a global support team. + Engage in continuous improvement initiatives and process automation. + Collaborate with diverse teams and vendors to enhance application performance and stability. + Contribute to a dynamic and innovative work environment. + Gain valuable leadership experience in a fast-paced support organization. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.