Position: Business System Analyst
Experience: 10 +Years
Category: Software Development/ Engineering
Shift: General
Main location: India, Karnataka, Bangalore
Position ID: J1125-1237
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience.
Position Description: We are looking for an experienced Mainframe Developer to join our team. The ideal candidate should be passionate about coding and developing scalable and high-performance applications. You will work closely with our developers, designers, and other members of the team to deliver quality solutions that meet the needs of our clients
We are looking for an experienced Salesforce Business System Analyst to support requirements gathering, solution design, and process optimization across Salesforce Service Cloud, Sales Cloud, and Marketing Cloud. The ideal candidate will partner with business teams to translate needs into scalable Salesforce solutions and drive system enhancements end-to-end.
Key Responsibilities
Gather and document business requirements, user stories, and process flows.
Design and optimize CRM processes in Service Cloud (case mgmt, omni-channel), Sales Cloud (lead-to-opportunity), and Marketing Cloud (journeys, segmentation).
Collaborate with Admins, Developers, and Architects to define functional solutions.
Support testing (UAT), release planning, and user training.
Ensure data quality, governance, and adherence to Salesforce best practices.
Act as liaison between business stakeholders and technical teams.
Must have skills:
5+ years as a Salesforce Business Analyst / Functional Consultant.
Strong hands-on functional knowledge of Service Cloud, Sales Cloud, and Marketing Cloud.
Experience creating BRDs, FRDs, user stories, and acceptance criteria.
Familiarity with Salesforce configuration (objects, flows, validation rules).
Experience in Agile/Scrum environments.
Excellent communication and stakeholder management skills.
Good To Have skills:
Salesforce Business Analyst
Salesforce Administrator (ADM 201)
Service Cloud / Sales Cloud / Marketing Cloud Specialist or Consultant
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.