Business System Adoption Specialist
ManpowerGroup
Clinical Business Analyst
Remote role
Long term contract
Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership
Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials
Support clinical systems BSO and change management functions by contributing to process development, training, and change management.
ACCOUNTABILITIES
Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities
Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications
Support system readiness analyses for the enablement of new capabilities.
Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities
Collaborate with system owners and stakeholders to resolve issues promptly and accurately.
Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption
Responsible to supporting the education and awareness of available support resources for the end users
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:
Bachelor’s Degree or international equivalent preferred, advanced degree preferred
4+ years of experience in business analysis, stakeholder engagement, change management
3+ years of experience in the life sciences preferred, with experience in clinical trial managment/operations preferred
Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus.
Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results
Ability to navigate complex challenge with a solution-oriented mindset
Experience with communication and presentation to cross-functional audiences
Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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