In this Role you will be Responsible For: + Highest-level of support on programs, projects, reporting, filing for the BPO organization (electronic and hard copy), confidential materials handling, and issue resolution through experiences performing the role. + Subject matter expert in particular area of administrative support. • Assists to review, update and implement process and policy improvements The candidate is responsible for reading and understanding the process documents provided by the customer. + Analyze the insurance request received from the customer and process as per standard operating procedures. + Familiarize, navigate multiple client applications and capture the necessary information to process customer requests. + Ensuring accurate and timely completion of transactions to meet or exceed client SLAs. + Organizing and completing tasks according to assigned priorities. + Most problems they handle require standard solutions. + They may manage small projects with oversight from their supervisor.