Description The Business Support Manager plays a critical role in supporting the Office Strategy, Leasing & Execution Team. They are organized, efficient, and well-positioned to respond to time-sensitive matters. This role involves both routine daily assignments and strategic business planning, as well as poised to handle change management initiatives. Primary responsibilities include, but are not limited to: + Managing end-to-end administrative processes + Delivering high-quality business support services to strategic partners + Supporting the Office Strategy, Leasing & Execution Team + Financial reconciliation + Interfacing with Lucernex (Project Management Platform) + Coordinating activities to support Execution Teams Required Skills/Experience: + 3 or more years of administrative experience + Proficiency in SharePoint and Microsoft Office applications such as Excel, PowerPoint, and Word + Strong written and verbal communication skills + Exceptional organizational skills with strong follow up skills + Strong customer service abilities + Proactive, independent thinker with strong problem solving skills; knows when to ask questions and escalate when appropriate + Ability to collaborate effectively with partners + Detail-oriented + Strong learning agility Hours and Work Schedule Hours per week: 40 Work Schedule: 8:30am – 5:00pm, Monday – Friday Position is onsite 4 days per week at Johnston, RI office Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/10/2026