Job Title: Business Support SpecialistJob Description

As a Business Support Specialist within the Industrial Division, you will play a crucial role in serving as the primary point of contact for industrial customers across various sectors. We seek a motivated, detail-oriented professional with experience in industrial, manufacturing, or technical environments to provide exceptional service, foster relationships, and support growth.

ResponsibilitiesBuild and maintain strong relationships with industrial and OEM customers, ensuring loyalty and long-term satisfaction.Proactively identify opportunities to support customer operations and promote product solutions.Maintain detailed, accurate customer information and activity records in the CRM system.Respond promptly and professionally to customer inquiries via phone, email, and other channels.Provide accurate quotes, process orders, and confidently answer product or application questions.Translate technical needs into effective product recommendations, leveraging industrial experience.Monitor and communicate account receivables and payment statuses where applicable.Enter and manage orders accurately using WebERP and internal platforms.Confirm pricing, terms, lead times, and product details to ensure error-free order fulfilment.Collaborate with logistics and production teams to ensure timely shipment and delivery.Identify and suggest process improvements that enhance order flow and customer satisfaction.Work closely with sales engineers, outside reps, and corporate personnel to deliver seamless service.Coordinate between departments to resolve issues quickly and efficiently.Support territory managers and participate in projects that promote customer engagement and retention.Maintain a positive, solutions-oriented approach in every customer interaction.Communicate clearly, concisely, and respectfully across teams and time zones.Essential Skills2+ years of experience in an industrial, manufacturing, or technical sales/service environment.Strong organisational skills and attention to detail.Proficiency with Microsoft Office, especially Excel and Outlook.Excellent verbal and written communication skills.Proven ability to manage multiple priorities and work independently once trained.Additional Skills & QualificationsExperience using Microsoft CRM and Power BI for tracking.Familiarity with ERP systems, particularly WebERP or similar.Prior experience supporting field sales or industrial customers.Comfort with collections and A/R follow-up is a plus.Why Work Here?

Join an industry leader in spray technology and fluid handling solutions with over 80 years of excellence. Enjoy a collaborative and supportive culture that values technical expertise and customer service. Benefit from opportunities for growth within a global organisation that invests in your development.

Work Environment

This role is based on-site at the office in Bessemer, AL, with standard working hours of Monday to Friday, 8:00 AM to 4:30 PM. Occasional travel to corporate offices in Chicago is recommended for further training and development.

Job Type & Location

This is a Contract position based out of Bessemer, AL.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bessemer,AL.

Application Deadline

This position is anticipated to close on Jan 20, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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