This position will support District Leaders and stores in their use of UKG. This position will also aid stores and districts in utilizing UKG for optimal and efficient scheduling.
This position is responsible for analyzing schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, and making continuous adjustments and improvements to the forecasting and scheduling process to make sure both service levels and profitability goals are met.
This position is responsible for first tier UKG support for stores and districts- answering support calls, analyzing problems, providing remote assistance, and evaluating the best methods for resolution and escalation.