Business Services Manager Job ID 234035 Posted 15-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) Englewood - New Jersey - United States of America **About the Role:** As a CBRE Business Services Manager, you will be responsible for creating clear technical documentation, establishing robust tracking systems, and surfacing actionable insights through metrics. You’ll collaborate across IT, project management, and operations teams to ensure our processes are efficient, transparent, and measurable. We’re seeking a thorough and tech-savvy professional who thrives at the intersection of technology, documentation, and data. This job is part of the Administrative Services job function. They are responsible for providing administrative support to areas of the business including operations, teams, job functions, and senior management. **What You’ll Do:** + Support Service Management and related processes by assigning, approving, and closing associated tickets. Manage access processes to maintain secure Data Center facilities. + Database and workflow management. Ensure databases are regularly updated. Track scheduled work and ensure appropriate reporting. + Workload forecasting, planning, and budgeting (development and tracking). + Track and analyze key performance indicators (KPIs), technical performance data, and generate detailed reports. + Prepare and present project status reports, Q/A checklist, and compliance documentation for internal and external partners. + Act as liaison with business leaders, department managers, and other internal and external clients to forecast workload demand and project deliverables. + Work with business leaders to resolve conflicting priorities. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. + Apply knowledge of own subject area and how own subject area integrates with others to achieve team and departmental objectives. + Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You’ll Need:** + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job subject area and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive approach. + Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations. **Why CBRE?** At CBRE, we admire creativity, innovation, and partnership, and we offer endless opportunities for growth. We are a direct hire company that provides everything from competitive pay, Health, Dental, Vision, Pet Insurance, and 401k Match programs. **Disclaimer** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Business Services Manager position is $100k and the maximum salary for the Business Services Manager position is $110k. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)