**Business Project Senior Analyst - HIH - Evernorth** **ABOUT EVERNORTH:** Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. **Program Mgmt** **Change Mgmt & Communication Senior Analyst** **Position Summary:** The Program Mgmt Change Mgmt & Communications Senior Analyst is responsible for the accumulation of change items that will impact end users in the form of technology changes that will require training and end user support or process changes that are required based on technology introduction. Responsibilities will include elements of project management, communication, content development, and documentation of project artifacts. This individual will work with users, stakeholders, technology partners, other project team members, and workstream teams. **Job Description & Responsibilities** **:** The Program Mgmt Change Mgmt & Communication Senior Analyst responsibilities include, but are not limited to: + Content creation to support Kick off meetings for project initiatives and other communication material, + Create broad communication materials for extended stakeholder teams + Create governance committee materials. + Management of documentation on SharePoint and other project tools (Jira) + Document Key Stakeholders, develop stakeholder assessment, develop recommendations for engaging stakeholders + Support stakeholder interviews and report on key themes + Collaborate with workstream delivery leads, other project partners and stakeholders to identify change items for tracking and end user support + Collaborate with workstream delivery leads, other project partners and stakeholders to identify process improvement opportunities for capture in workstreams + Develop change and communication plans inclusive of change leadership activities, communications and stakeholder activities (focus groups, road shows, etc.). + Support the development and administration of the change champion network inclusive of content creation + Support the development of an organizational readiness assessment and correlated dashboards + Execute on change plan and implement defined communication and stakeholder engagement activities. + Identify change impacts in collaboration with workstream leads, change champions and key stakeholders. + Establish training and development strategy and plan; analyze new training needs as project phases evolve + Support the development of end user materials including training materials in collaboration with workstream leads + Conduct train the trainer sessions + Support of broader content development and communication needs across the program. **Competencies / Skills:** + Ability to create and review deliverables for completeness, quality, and compliance with established project standards. + ability to execute with limited information and ambiguity + Precise communication skills, including an ability to project clarity and precision in verbal and written communication and strong presentation skills. + Ability to deal with organizational politics including ability to navigate a highly matrixed organization effectively. + Strong Influencing skills (sound business and technical acumen as well as skilled at achieving buy-in for delivery strategies) + Stakeholder management (setting and managing expectations) + Strong business acumen including ability to effectively articulate business objectives. + Analytical skills, Highly Focused, Team player, Versatile, Resourceful + Ability to learn and apply quickly including ability to effectively impart knowledge to others. + Effective under pressure + Strong problem-solving and critical thinking skills + User interaction / customer service + Ability to be flexible with job responsibilities and workflow changes. + Ability to identify process improvements and implement changes; outside thinker. + Above average PowerPoint presentation skills + High emotional IQ and excellent listening skills **Experience Required:** Qualified candidates will typically have 3 - 5 years of experience with a focus on change and project management of Accounting & Finance initiatives. Successful candidates will be excellent listeners and professional communicators in written, verbal and PPT mediums. Successful candidates will be high energy, self-starters with a focus on quality output and project delivery success. Successful candidates will have project experience in Oracle Cloud ERP & EDM technologies. **Experience Desired:** + Bachelor’s degree in communication, education, business, or a related field preferred + Desired Tool Experience & Project Practices: Microsoft Suite, Agile, Jira, Zeyphyr, Sharepoint, and Confluence + Demonstrated experience establishing and delivering complex projects/initiatives within agreed upon parameters while achieving the benefits and/or value-added results. + Experience with Agile delivery methodology. + PROSCI Change management or equivalent training preferred **Location & Hours of Work** (Hyderabad – Hybrid - 11.30AM IST to 8.30PM IST) **Equal Opportunity Statement** _Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._ **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.