**Work Location:** Lexington, South Carolina, United States of America **Hours:** 40 **Pay Details:** $86,840 - $130,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking **Job Description:** The Payments & Deposit Operations Specialist II acts as a cross functional process specialist, conducts research, analysis and reporting on a range of operational, service and/or applications issues. Leads, plans, and executes on critical projects and strategic special initiatives within a defined functional area that may require broader cross-functional partnership. Enhances management decision making on policies, processes, products and services based on insights generated from analytics and reporting, to advance the operating model/processes and elevates service quality. Facilitates the implementation of policies/processes and/or initiatives to meet functional objectives. Note: Must be a commutable distance from a hub: Mt Laurel, NJ; Lexington, SC; or Greenville, SC. **Depth & Scope:** + Highly seasoned specialist role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas + Considered a subject matter expert within own unit + Executes on most complex and/or non-standard processes and requests of high complexity and risk/financial impact + Researches and investigates a range of operational/reporting/process issues + Recommends and implements solutions within own area of responsibility + May need to coordinate/integrate work with other areas as needed + Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise + Requires specialized and/or advanced technical/business/function knowledge for areas supported + Highest level of complexity in operational/reporting/process and/or analysis function requiring medium to longer term focus + May lead a small reporting or operational team or provide work direction to others as a specialist for a specific area + Represents the group as the lead or subject matter expert on projects/initiatives and/or at meetings across the organization + Provides training/guidance to others on best practices, processes, etc. as well as guides junior staff for the completion of business-as-usual functions or ad-hoc non-routine requests + Ability to support multiple functions within the broader businesses **Education & Experience:** + High School diploma; Undergraduate degree preferred + 7+ years of experience + People manager experience preferred + Operations experience preferred + Payments experience preferred **Customer Accountabilities:** + Provides deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function + Identifies, documents, and investigates processes/exceptions arising from transactions/processes beyond first level operations service delivery + Leads work streams by acting as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies + Acts as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives + Communicates project status and provides timely escalation of issues to senior management to ensure project objectives are met + Contributes to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies + Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interprets findings and makes recommendations + Accountable for cross-functional/interdepartmental initiatives to deliver value internally or to partner/customer groups + Provides upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate + Maintains and develops working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process + Works closely with other internal bank partners to ensure all clients' needs are met **Shareholder Accountabilities:** + Prioritizes and manages own workload to meet SLA requirements for service and productivity + Adheres to enterprise frameworks or methodologies that relate to activities for our business area + Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities + Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate + Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues + Conducts internal and external research projects; supports the development/ delivery of presentations/communications to management or broader audience + Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices + Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist + Applies subject matter expertise in the discipline, provides guidance, assistance and direction to others + Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements + Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts + Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite **Employee/Team Accountabilities:** + Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures the timely communication of issues/points of interest + Provides thought leadership and/or industry knowledge by actively building operations knowledge, thinks critically about processes and opportunities for improvement, shares ideas and transfers knowledge within the team and across the function + Participates in personal performance management and development activities, including cross training within own team and other teams in the operations function + Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities + Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices + Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships + Contributes to a fair, positive and equitable environment that supports a diverse workforce + Acts as a liaison between external vendors/partners and internal operations, leading or assisting in integrating services and capabilities tactically and strategically to support the business' needs + Acts as a brand ambassador for the function and the bank, both internally and/or externally **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel – Occasional + International Travel – Never + Performing sedentary work – Continuous + Performing multiple tasks – Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds – Occasional + Sitting – Continuous + Standing – Occasional + Walking – Occasional + Moving safely in confined spaces – Occasional + Lifting/Carrying (under 25 lbs.) – Occasional + Lifting/Carrying (over 25 lbs.) – Never + Squatting – Occasional + Bending – Occasional + Kneeling – Never + Crawling – Never + Climbing – Never + Reaching overhead – Never + Reaching forward – Occasional + Pushing – Never + Pulling – Never + Twisting – Never + Concentrating for long periods of time – Continuous + Applying common sense to deal with problems involving standardized situations – Continuous + Reading, writing and comprehending instructions – Continuous + Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.