Our client, a leading organization in the financial services industry, is seeking a Business Process Analyst to join their team. As a Business Process Analyst, you will be part of the production support organization supporting various cross-functional teams. The ideal candidate will have strong organizational skills, excellent communication abilities, and a detail-oriented mindset, which will align successfully in the organization. **Job Title:** Business Process Analyst **Location:** Jacksonville, FL **What's the Job?** + Design and implement a structured intake process for incoming requests from Line of Business (LOB) partners. + Serve as the initial point of contact for intake submissions during the rollout period. + Collaborate closely with internal technology teams, support analysts/engineers, and business stakeholders to gather requirements and refine workflows. + Develop clear and comprehensive process documentation and user guides to enable future handoff and adoption. + Track and manage intake requests through tools like Jira and Remedy, ensuring transparency and accountability. **What's Needed?** + 3+ years of experience in business process analysis or operations support roles. + Strong technical writing skills with a proven ability to create clear, concise, and user-friendly documentation. + Proficiency in Microsoft Excel, including filtering, sorting, and pivot tables. + Experience with wiki platforms such as Confluence or SharePoint. + Excellent verbal and written communication skills; ability to interact effectively with technical teams and business stakeholders. **What's in it for me?** + Opportunity to work in a dynamic and fast-paced environment. + Collaborative culture that values diverse perspectives and innovative ideas. + Chance to contribute to the development of critical business processes. + Professional growth and development opportunities. + Engagement with cross-functional teams and stakeholders. + If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.