Business Operations Analyst - Nordics & Baltic
American Express
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
**American Express is a Global company with a strong presence and growing card customer base in the Nordics. The GM&NS Nordics and Baltics Merchant team based in Stockholm are responsible for maintaining and growing the merchant base to support those customers.**
**As an Analyst, Risk Management within the Business Operations Team, you will play a key role in ensuring regulatory compliance, strengthening risk controls, and supporting a robust risk and governance framework across the business. The role has a strong focus on audit and issue management, ensuring adherence to operational regulations and internal policies for the Nordics and Baltic countries.**
**Key Responsibilities:**
+ **Support and lead activities related to regulatory compliance, including interpretation and implementation of operational regulations and controls.**
+ **Coordinate and support internal and external audits, including audit reviews, responses, and follow-up actions**
+ **Manage and track Issues, Events, and Remediation activities, ensuring timely resolution and effective control enhancements**
+ **Prepare and deliver risk, compliance, and regulatory reports for internal stakeholders and governance forums**
+ **Identify, assess, and escalate operational and control risks, proactively recommending improvements to strengthen the control environment**
+ **Collaborate closely with business, compliance, and risk partners to ensure effective execution of risk management initiatives**
**Minimum Qualifications:**
+ **Excellent written and verbal communication skills in English and Swedish**
+ **Experience working within risk management, compliance, or regulatory environments, preferably within financial services**
+ **Ability to work independently, challenge existing practices, and make informed decisions when required**
+ **Strong analytical and organizational skills, with attention to detail and the ability to manage multiple priorities**
+ **Highly organized, resilient, and able to perform effectively in a fast-paced environment**
+ **Proactive, solution-oriented mindset with a strong sense of ownership**
+ **Ability to manage multiple priorities in parallel with effective planning and execution**
+ **Prior experience of audit processes, issue management, and remediation frameworks is an advantage**
Expected start date: June 2026
Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** Sweden-Sweden-Stockholm
**Schedule** Full-time
**Req ID:** 26002407
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