Job Description
The Business Operations Advisor provides operational, analytical, and coordination support to the Health Plan Governance & Performance Management (G&PM) team. This role supports the day-to-day execution of performance routines, initiative tracking, meeting preparation, reporting consolidation, and cross functional follow-up. The Advisor will help to ensure leaders have timely, accurate visibility into Health Plan initiatives, operational performance, and emerging issues.What You'll Do
Business Planning
Facilitate planning of strategic goals and development of departmental/divisional operational plans.
Coordinate, plan and facilitate various departmental/divisional events (i.e. Departmental Summits, All Hands Meetings, Leadership Planning Sessions, staff meetings) to make them more effective, purposeful and outcomes based.
Aid in the adoption of standard operating procedures and processes for the department and assist with the communication and education of new SOPs outside of the department.
Lead change management work to support business and process improvements and overall departmental/divisional effectiveness.
Ensure meeting followups and action items are clearly documented and tracked to completion
Project Coordination
Handle special projects for the department/division/segment as assigned. Possible duties could include:
Assist in the evaluation of potential opportunities to reduce costs/improve efficiencies
Lead the review and evaluation of best or next practice opportunities for potential adoption
Review industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization.
Track initiatives/projects for the department/division/segment and may create presentations of initiative/project progress for varied audiences, which may include Senior Leadership.
Assist with updates to governance calendars, workflows, and timelines.
Data Analysis/Reporting
Consolidate and standardize data analysis and reporting for relevant business operations.
Track goal progress, including data collection and analysis of key performance metrics (KPIs)
Consolidate inputs into standardized templates for leadership reviews (QBRs, MBRs, scorecards).
Prepare draft slides and summaries for review by senior team members.
Validate data accuracy by comparing inputs across sources and escalating discrepancies
Business Partnerships
Support the preparation and coordination of Health Plan reviews and planning sessions
Accompany leaders to internal and/or external partnership meetings, and capture discussions for follow-up
Prepare input for Annual Report, CEO/Board reports, and other marketing/communication opportunities with a focus on partnering to deliver communications that are relevant and oriented to specific business partnerships both internal and external.
Provide support for leadership’s public speaking engagements and/or industry Board and Committee meetings.
What You Bring
Bachelor's degree or advanced degree (where required)
3+ years of experience in related field
In lieu of degree, 5+ years of experience in related field
Bonus Points
Strong organizational skills with a high level of accuracy and attention to detail.
Proven ability to manage multiple priorities simultaneously, meet deadlines, and consistently follow through on commitments.
Effective written and verbal communication skills, with the ability to convey information clearly to diverse audiences.
Comfortable working with spreadsheets, dashboards, and performance or operational reports to support business decision‑making.
Demonstrated initiative to proactively gather information, identify gaps, and drive tasks to completion with minimal direction.
Willingness and ability to learn new processes, tools, systems, and business concepts in a dynamic environment.
Collaborative, team‑oriented mindset, with the ability to work effectively across multiple functional areas and stakeholder groups.
What You’ll Get
The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Learn more
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
Skills
Budget Administration, Budgeting, Business Process Improvements, Operations Management, People Management, Process Improvements, Project Management, Stakeholder Management, Strategic Planning, Vendor Relationships