Join our expanding Design Strategy & Operations team as a Design Operations Support Associate, where you'll enhance design processes and support stakeholders.

As a Design Operations Support Associate within Chase's Design Strategy & Operations team, you play a vital role in maintaining seamless operations and facilitating effective communication. You support design initiatives and manage financial aspects, ensuring proper administration and compliance.

Job Responsibilities

Oversee and manage access to design tools, ensuring correct permissions and adherence to security protocols.Serve as the primary contact for tools team communications, ensuring timely information dissemination.Provide basic support for the Design Center of Excellence toolset, assisting users and resolving issues.Coordinate projects, track progress, and ensure alignment with strategic goals.Develop and maintain documentation related to design tools and processes.Regularly update and manage information resource sites for accuracy and relevance.Assist in budget tracking and manage spend request submissions for financial accountability.Conduct audits and reviews of access permissions for tools, ensuring compliance with governance protocols.

Required Qualifications, Capabilities, and Skills

2+ years of experience in operations, finance, or technology administration and management.1+ years of experience in project or program management.BA or BS in Business Administration or related field (or equivalent work experience).Experience in finance support and records management.Strong organizational and communication skills.Ability to manage multiple projects and tasks simultaneously.Ability to conduct audits and manage access permissions.Excellent written and verbal communication skills.Strong skills in Confluence, MS Teams, MS Office (Outlook, Word, Excel, PowerPoint, SharePoint).

Preferred Qualifications, Capabilities, and Skills

Familiarity with design tools (Figma, Adobe Creative Suite) and UI/UX design processes.Familiarity with Monday.com.Prior Design Ops experience working with SaaS tools and technology.