Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Direct Investing is Canada’s largest direct investing brokerage, empowering 2 million self-directed investors and traders with its full spectrum of powerful solutions and innovative tools to manage their investments with ease and confidence. As a member of the TD Direct Investing Product, Strategy & National Office team, you have the opportunity to work with results-oriented, curious, innovative, and adaptable people who share your passion to help our clients, and one another, to succeed.

Job Description

Reporting to the Manager, Analytics & Insights, this role will deliver key insights to drive strategic direction in Direct Investing. This role will primarily focus on providing data-driven insights and decision support to various business initiatives, acquiring data in support of such work, as well as helping to develop robust processes and procedures, and executing thereon.

Key accountabilities include:

Perform and leverage DI's client segmentation to create and support targeted organic growth initiatives, client engagement tactics, and business value proposition enhancements

Support organizational change via various strategic initiatives, business process improvements, and run-the-business workstreams.

Collaborate with partners in Data & Analytics teams across Wealth, Marketing, and Distribution Channels to understand complex business issues and develop innovative data-driven insights and solutions.

Prepare structured analyses, often in time-sensitive circumstances, and be able to summarize key insights into a coherent, concise communication suitable for executive consumption.

Build understanding of DI business results and underlying drivers based on client segments across multiple dimensions such as demographic, relationship, geographic, platform, and behavioral traits.

Develop expertise in querying various DI and pan-Wealth data-sources to obtain relevant data to enable deeper analysis and the generation of value-added insights

Prepare, update, and evolve client segment-based financial models and business KPI forecasts

Build robust processes and documentation in support of client acquisition and engagement initiatives, or regulatory and control requirements

Deliver and continuously evolve regular and ad hoc reporting with KPI's that cover performance, value proposition, channel support, content strategy, etc.

Contribute to a culture of continuous improvement (through process improvements, automation, improved documentation, etc.)

Uncover trends and insights from both quantitative and qualitative sources and use these to inform  strategic direction and craft compelling presentations for the senior leadership team

Use understanding of our educational and engagement offerings to perform competitive analysis and inform strategic content and capability roadmaps

Perform basic financial modelling activities in business cases and post-implementation reviews for projects and initiatives

Job Requirements

Knowledge of and familiarity or hands-on experience with self-directed investing platforms

Post-secondary undergraduate degree, preferably with a business/accounting, mathematics, engineering, or computer science focus

Post-undergrad work experience in business/product roles, finance/accounting, and/or analytics

Experience with data extraction, manipulation, and visualization tools (e.g. SQL, Python, Tableau) required

Proficiency in Excel and PowerPoint, including experience developing business documents and leadership presentations with clear, compelling communications

Ability to understand business questions and issues, think strategically, synthesize information quickly

Ability to communicate clearly and concisely

Comfortable in operating in a dynamic, fast-paced, and sometimes ambiguous environment

Ability to independently manage deadlines while multitasking between different projects

Passion for and knowledge of self-directed investing is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet