Wells Fargo is seeking a Director of Loyalty Oversight, Risk& Control and Third Party Management. This is a critical role part of the Cards & Merchant Services group within Consumer Banking & Lending.  The position serves as the leader for Loyalty Oversight as it pertains to third party oversight, risk management and control effectiveness. This role reports directly to the Head of Loyalty & Rewards.

This leader is responsible for the ownership of the two Loyalty Risk Assessment Units (RAUs) responsible for Rewards and Benefits.  Responsibilities include evaluation of these units, strengthening controls and monitoring, and ensuring overall control effectiveness.  The team is also responsible for control and monitoring design and oversight. This includes central issue management, adoption of best practices, continuous process improvements, and ensuring customer impacts are appropriately managed.

The role additionally oversees third‑party performance and application health, including vendor‑related control expectations and requirements.  This team partners with a broad range of internal and external stakeholders to deliver features and capabilities that enable growth for the Cards business in a controlled and compliant manner.  Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

Serve as the business owner of two Risk Assessment Units (RAUs), ensuring engagement and timely completion of RCSA work

Oversee preparation for, and day‑to‑day management of, all audits, exams, and regulatory requests

Oversee issues management from evaluation through containment, remediation, and evaluation

Lead the team to develop adequate control plans and monitoring

Oversee procedure and controls development, change management, and maintenance

Ensure compliance and risk acceptance with third-party risk management, consumer financial laws, and all other applicable policies and regulations

Maintain the schedule of risk activities, ensure clear roles and responsibilities, and provide a consolidated status reporting of current activities, issues, and results

Partner with CMS Audit Readiness Leader to coordinate work and provide visibility into status and plans for high priority items (e.g., RCSA, audits, exams) and the overall state of risk management in PLS

Advise on new partnership contracts and vendor arrangements to ensure proper risk mitigation and awareness of engagement risks

Advise on new capability development and delivery to ensure proper design for risk mitigation, as well as efficient execution through process innovation, influence, and escalation when needed

Develop and monitor Key Performance Indicators (KPIs) for all risk management, oversight, and monitoring activities

Interface with senior‑level executives on business transformation, regulatory and control commitments, and growth objectives

Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities

Collaborate and influence functional management to obtain resources, influence outcomes, address and resolve conflict, and ensure alignment with Wells Fargo strategies, policies, and business line objectives

Manage the allocation of people and financial resources for Business Execution

Develop and foster a culture of talent development aligned to business objectives and strategy

Required Qualifications, US:

8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

4+ years of management or leadership experience

Desired Qualifications:

4+ years of experience leading, inspiring, and developing high‑performing teams, including managers and individual contributors, while building strong partnerships to drive effective control execution and transformation

Experience using risk‑based prioritization (likelihood, impact, residual risk) to guide decision‑making, remediation planning, and prioritization of customer and business value

Highly refined communicator with the ability to influence senior leaders on complex risk matters, clearly articulate control gaps and recommended actions, and build effective partnerships across business and functional areas

Experience with Quality Assurance, monitoring, or call‑monitoring programs

Experience overseeing third‑party and vendor risk, including vendor health assessments, control expectations, and performance oversight

Experience managing end‑to‑end issue management, including root-cause analysis, remediation development, and sustainability validation

Experience in controls, including ensuring effective design, assessment, and execution

Ability to negotiate, influence, and collaborate effectively with third parties to support and drive key initiatives

Experience engaging with external regulators and auditors, including managing interactions and reviewing materials

Experience leading RCSA or RAU activities, including planning, execution, challenge, and timely delivery

Experience driving control transformation efforts, including control rationalization, redesign, or modernization of legacy control environments

Experience preparing for and coordinating audits, exams, and regulatory engagements, including owning responses and remediation actions

Demonstrated ability to design and execute effective control‑monitoring programs, including establishing KPIs/KRIs and governance routines

Experience with process mapping or customer‑journey mapping to identify risks, controls, gaps, and monitoring opportunities

Job Expectations:

This role offers a hybrid work schedule

Ability to travel up to 10% of the time

This position is not eligible for visa sponsorship

Locations:

2200 Concord Pike, Wilmington, DE 19803

2800 S Price Rd, Chandler, AZ 85286  

800 S Jordan Creek Pkwy West Des Moines, IA 50266

Required location(s) listed above. Relocation assistance is not available for this position

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$185,000.00 - $300,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursement

Posting End Date:

29 Jan 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.