This role leads the Business Continuity Management (BCM) and Operational Resilience strategy for the Market, ensuring critical operations are protected and regulatory obligations are met. Responsibilities include identifying and assessing critical operations, developing and maintaining Business Continuity Plans (BCPs), conducting scenario testing, and managing third-party exit plans. **Position Responsibilities:** **Vision and Strategy** + Execute a Business Continuity Management (BCM) and Operational Resilience strategy for Market to meet objectives set by enterprise standards and regulatory requirements. + Lead and inspire multidisciplinary professionals with an Operational Resilience and Business Continuity remit to drive resilience outcomes. + Continuously assess and refine BCM, resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements. + Manage relationships with cross-functional stakeholders to address issues, develop strategies, advocate for change, and implement solutions. + Provide support to Line 1B in the areas of RCSA process, business continuity, critical service identification, third-party risk management, incident management, governance and oversight, data integrity, and availability of critical business services. **Critical Operations Identification, Assessment, and Improvements** + Working with the Ops team to perform a risk assessment activity by identifying key risks within Operations Dept, defining risk level, and reviewing the adequacy of relevant controls to mitigate the risks that might affect the Ops Dept. + Assist Markets in leading, establishing, execution and management of operational resilience governance model and deliverables. + Collaborate with Market teams to identify critical operations leveraging the enterprise approach. + Continuously monitor internal and external factors to re-evaluate inventory of critical operations and associated actions required. + Support the analysis of critical operations in Market including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios. + Partner with Critical Operations owners, Operational Resilience Office, and enablement programs (Third Party Risk Management, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions. + Assist in developing and delivering tracking, and monitoring KPIs and KRIs on Market’s Operational Resilience progress and posture. **Maintain Robust Business Continuity Plan** + Assist in leading and managing teams to develop and maintain Market’s Business Continuity Plans (BCP), improving completeness and quality of BCP for critical and non-critical processes. + Support Market teams in the competition of Business Impact Analysis (BIA), ensuring the alignment of business and technology recovery objectives. + Provide advice and guidance in formulating Business Continuity strategies based on business needs, industry trends and best practice. + Ensuring BC strategies are implemented into BCPs. + Facilitate and lead regular testing and exercises to ensure the effectiveness and efficiency of BCPs. + Ensure BCPs are reflective of Critical Operations considerations, where applicable, including impact tolerance and material points of failure. **Ensure Exit Plans for Critical Third Parties are Maintained and Tested** + Assist in leading and managing the validation of critical third parties for Market as part of critical operations analysis. + Partner with third party relationship owners to develop and maintain exit plans for critical third parties. + Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans. **Position Requirement:** + The position requires 5–10+ years of relevant experience, preferably in financial services, strong leadership and stakeholder management skills, and familiarity with regulatory standards and risk management practices. + The role supports a flexible, inclusive work environment focused on career growth and resilience excellence. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido