Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Analyst in Business Banking Lending you will perform independent business reviews focusing on enhancing Customer experience by streamlining end to end process across various Operations areas and product leveraging modern technology and data platform, the review will also focus on process efficiencies and increased capacity.  You will use appropriate industry tools and techniques to perform reviews, as well as playing a key role in improving customer experience. 

Job Responsibilities:Perform targeted productivity reviews from Business analysis, formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (Lean, Six Sigma, Agile)Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementationsEngage stakeholders to constantly support productivity agenda to all teams in Operations & product; Act as productivity and efficiency voice for the processCo-ordinate project activities across different Product and Operations groups, technology teams and cross-functional groups such as compliance, controls operational risk and legalMonitor status of your projects, help mitigate all risk, escalate issues when necessary and manage stakeholder expectationsRollout the recommendations if necessary and ensure risk are mitigatedCreate synergies with the other teams and ensure goals are aligned with the overall business needs such as those of strategic programs

 

Required qualifications, capabilities, and skills:

Detailed knowledge and experience in the following areas: primarily Financial Services Consulting and Business Process reengineering in the Operations and product space. Relevant process management experience analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and toolsSound understanding of project management, quality methodologies and possesses high attention to detail to analyze inefficiencies in business processes to map detailed workflows; and draw upon diverse project experiences to apply to new situationsExcellent time management and planning with the ability to coordinate multiple tasks simultaneously, independent, supportive and creative (well-versed with productivity analysis methods and tools such as Lean or Six Sigma)Strong influencing and communication skills with stakeholders, building strong partnership with various teams to help deliver resultsProject/ Change Management experience

 

Preferred qualifications, capabilities, and skills:

Experience in Retail / Business Banking / Lending /  improvements / strategy in Operations and product space  Detailed knowledge of Business Banking and / or Lending products  Advanced proficiency in Microsoft Office productsConsulting experiences that could involve end-to-end client engagement involving business analysis/ data gathering across the business enterprise, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving various teams on behalf of clients in a Financial services industry settingExperience as a Program Manager or Workstream Lead as well as Tactical implementations that address technological gaps or new business infrastructure, acting as the role of Project manager or business analyst.