Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

#LI-DJ1

The L2 Application Support Specialist provides advanced technical support for
Merchant Boarding System.

This role acts as the escalation point for L1 support, investigates complex issues, collaborates with development and infrastructure teams, and ensures stable, reliable application performance. The position requires strong analytical skills, deep application knowledge, and the ability to communicate clearly with both technical and non-technical stakeholders.

Your Key Responsibilities:

Handle escalated incidents and service requests from L1 support.Troubleshoot application issues by analysing logs, database queries, integrations, and system behaviour.Perform root cause analysis and propose long-term fixes or improvements.Collaborate with development, QA and infrastructure teams to resolve complexproblems.Monitor application performance and proactively identify potential issues.Support application deployments, configuration changes, and release activities.Maintain documentation, knowledge base articles, and standard operatingprocedures.Assist with user training, functional questions, and minor configuration tasks.

Skills & Experience

Experience in L2 support, application support, or similar technical role.Strong analytical and problem-solving skills.Excellent communication and customer-service mindset.Strong understanding of application architectures (web, client-server, APIs).Ability to read and analyse logsGood knowledge of SQL for troubleshooting and data validation.Experience with ticketing systems (Jira, etc.).Understanding of ITIL processes (Incident, Problem, Change Management).English and Czech or Slovak fluently

Personal Attributes

Proactive and detail-oriented.Able to work independently and in cross-functional teams.Calm under pressure and comfortable handling urgent issues.Curious and willing to dive deep into complex systems.Excellent prioritization skills - able to quickly identify what is urgent, what isimportant, and what can wait

What we prepared for you:

A wide range of corporate benefits:

annual bonus 10%5 weeks of holiday5 additional days off, meal tickets - fully paid by the employer (129,-CZK/per worked day)Benefit Plus package in the amount of CZK 19,000 per year / possibility to use for health, relaxation, education or vacation /pension insurance contribution /2,500 CZK monthly/home office and flexible working timeSoulmio – a mental health care programmeuLékaře –  a health care support)

Don´t hesitate to send us your CV!

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.