CTG is seeking a skilled Business Application Analyst with hands‑on experience supporting Sunrise Patient Financial Manager (PFM) within the Eclipsys/Allscripts/Altera ecosystem. This role is ideal for someone who understands the complexities of patient financial workflows and can translate operational needs into optimized system functionality. You will serve as a liaison between clinical, financial, and technical teams to ensure our applications operate efficiently, securely, and in alignment with organizational goals. Key Responsibilities Application Support & Maintenance Provide day‑to‑day support for Sunrise Patient Financial Manager (PFM), including troubleshooting, configuration updates, and workflow optimization. Monitor system performance, identify issues, and coordinate resolution with internal teams and vendor support. Maintain system tables, dictionaries, rules, and financial workflows within the Sunrise environment. Business Analysis & Process Improvement Collaborate with revenue cycle, patient access, billing, and IT stakeholders to understand business needs and translate them into functional requirements. Analyze current processes and recommend enhancements to improve efficiency, accuracy, and user experience. Document business requirements, functional specifications, and change requests. Project & Change Management Participate in system upgrades, patches, and enhancement projects, ensuring thorough testing and validation. Support new feature rollouts, workflow redesigns, and cross‑application integrations. Assist with project planning, timelines, and communication to stakeholders. User Support & Training Provide end‑user support, including issue resolution, workflow guidance, and system navigation assistance. Develop training materials and deliver training sessions for new features or process changes. Maintain knowledge base articles and documentation. Data & Reporting Support data extraction, validation, and reporting needs related to patient financial operations. Collaborate with reporting teams to ensure data integrity across Sunrise and downstream systems Qualifications Required Experience supporting Sunrise Patient Financial Manager (PFM) (Eclipsys/Allscripts/Altera). Strong understanding of patient financial workflows such as registration, insurance verification, billing, claims, and payment posting. Proven ability to troubleshoot application issues and collaborate with technical teams. Excellent analytical, communication, and documentation skills. Ability to manage multiple priorities in a fast‑paced environment. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at Dallas.Bell@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $115,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.