CTG is seeking multiple Business Application Analysts who are responsible for the support, configuration, and optimization of patient access and scheduling applications within a healthcare environment. This role provides functional and technical support for Eclipsys applications, Relatient patient engagement solutions, and Epic Prelude and Cadence. The analyst partners with Patient Access, Scheduling, Clinical Operations, and IT teams to ensure efficient registration, scheduling, and patient communication workflows that support high-quality patient care and operational efficiency. Key Responsibilities Application Support & Maintenance Provide day-to-day application support for Eclipsys patient access and scheduling modules, including issue investigation, troubleshooting, and resolution. Support and maintain Epic Prelude (registration, insurance, demographics) and Epic Cadence (scheduling, templates, provider calendars). Support Relatient solutions including appointment reminders, patient messaging, self-scheduling, and call center integrations. Monitor application performance, interfaces, and data accuracy across supported systems. Patient Access & Scheduling Workflow Support Collaborate with Patient Access, Scheduling, and Front Desk teams to understand operational workflows and translate business requirements into system configuration. Analyze registration and scheduling workflows to improve accuracy, efficiency, and patient experience. Support appointment reminder logic, confirmation workflows, and patient engagement strategies. Configuration, Testing & Enhancements Build and maintain system configuration, rules, and parameters within Epic Prelude, Cadence, Eclipsys, and Relatient. Participate in system upgrades, new feature rollouts, and enhancements, including unit testing, integrated testing, and user acceptance testing (UAT). Develop and maintain test plans, scripts, and validation documentation. Interfaces & Integrations Support interfaces between Epic, Eclipsys, Relatient, and third-party systems. Troubleshoot interface errors and data flow issues related to scheduling, registration, and patient communications. Validate inbound and outbound data related to appointments, patient demographics, and messaging. Reporting, Documentation & Training Assist with reporting and data analysis related to scheduling efficiency, patient access metrics, and engagement outcomes. Create and maintain system documentation, workflows, and support procedures. Provide training and ongoing support to operational and end-user teams. Serve as a subject matter expert (SME) for Patient Access and Scheduling applications. Required Qualifications Bachelor’s degree in Information Systems, Healthcare Administration, Business, or a related field, or equivalent experience. 3+ years of healthcare IT application support experience with hands-on experience supporting: Eclipsys patient access or scheduling applications Relatient patient engagement solutions Epic Prelude and Cadence Strong understanding of patient access workflows, including registration, scheduling, insurance capture, and patient communications. Experience troubleshooting application issues and supporting integrated healthcare systems. Strong interpersonal and communication skills with the ability to collaborate across clinical, operational, and IT teams. Preferred Qualifications Epic Prelude and/or Cadence certification. Experience supporting call center operations and patient engagement technologies. Familiarity with healthcare interfaces, HL7, and third-party vendor integrations. Experience with system implementations, conversions, or large-scale upgrades. Knowledge of reporting tools and data analysis. Key Skills Epic Prelude Epic Cadence Eclipsys Application Support Relatient Patient Engagement Patient Access & Scheduling Application Configuration & Troubleshooting Healthcare IT Interfaces Workflow Optimization Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at Anisha.Muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $115,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.