In today’s rapidly evolving financial services landscape, operational resilience is paramount. It encompasses the ability of an organization to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. As financial institutions face increasing threats from cyber incidents, natural disasters, and regulatory changes, maintaining operational resilience is crucial to safeguarding critical operations and ensuring business continuity. We are seeking individual contributor to support Operational Resilience program team residing in Toronto office for the following responsibilities. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. **Position Responsibilities:** + Under general direction, this role will be responsible for performing various level of data analysis, data clean-up, data collection to support production of pre-established Key Performance Indicators (KPIs) or Key Risk Indicators (KRIs), participate in process improvement opportunities etc. + Support program management teams in head office on data ingestion, clean-up, mapping etc. (e.g. data analysis, data clean-up, validation, creating and maintenance of reports and dashboards) + Build and maintain dashboard reporting of pre-established KPIs and KRIs across different workstreams + Work as directed by program management teams to research and document business issues involving workflow procedures and processes. + Analyze data and work with management to develop creative solutions. + Coordinate recommended process changes and enhancements + Assist in the generation of monthly, quarterly or ad-hoc reports and ensuring accuracy in metrics being reported + Support data governance initiatives by ensuring compliance with data quality standards, privacy regulations, and internal policies + Develop and maintain documentation for data sources, data definitions, and reporting methodologies to ensure transparency and reproducibility. + Participate in stakeholder meetings to present findings, gather feedback, and align analytics efforts with business goals. **Required Qualifications:** + Knowledgeable in financial services, insurance with 5-7 years of business experience including progressive business analysis experience + Proficient in Power BI and Power Platform for creating interactive dashboards, automating workflows, and developing custom applications + Skilled in dashboard design with a focus on UI/UX + Experience in big data analysis, including the use of Azure and Databricks to process and interpret large datasets + Knowledgeable in database schemas, data modeling and EDL processes. + Strong organization, communication and interpersonal skills + Strong reporting skills, with attention to detail and ability to work under tight deadlines with accuracy + • Highly organized individual with strong time management and organizational skills. + Self-starter with the ability to work independently + Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others + Ability to learn quickly and be comfortable with adjusting to ad-hoc changes in workflow + High-level written and verbal communication skills; able to clearly and accurately translate business requirements into non-technical and lay terms and in communicating insights to team members and management + Understanding of data governance and control concept (e.g. data retention, access management) **Preferred Qualifications:** + Skilled in translating complex issues into actionable business solutions through data visualization, analytical insights, process optimization, and compelling presentations + Strong technical skills on analytics and data transformation tools. Intermediate to advanced Power BI, Power Query, Excel, SQL and Power Automate/VBA. Basic knowledge and working experience in using Jira, Power Apps and Python. + Governance concepts: thorough understanding of data governance and control concepts (e.g. risk mitigation concepts, access right control) + Communication: high-level written and verbal communication skills; able to clearly and accurately translate business requirements into non-technical and lay terms and in communicating insights to team members and management **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido