Business Specialist 10 months project Johnston RI We are seeking a highly motivated and collaborative Design Thinking Analyst to join our innovation team. In this role, you will combine design thinking principles with data-driven insight and foundational project management skills to help reimagine how our client serves its customers, colleagues, and communities. You'll work cross-functionally on a variety of initiatives, ranging from customer experience enhancements to internal process improvements-supporting both strategic work and operational execution. Key Responsibilities: Design Thinking & Insight Development • Assist with planning and facilitating design thinking workshops to identify customer needs and co-create solutions • Support qualitative and quantitative research efforts, including interviews, surveys, and focus groups • Analyze customer and operational data to uncover trends, pain points, and opportunities • Translate insights into design artifacts such as personas, empathy maps, service blueprints, and journey maps that visualize end-to-end, holistic experiences • Contribute to solution ideation, prototyping, and feedback loops Project & Stakeholder Support • Assist with managing ad-hoc small-scale projects • Maintain and update project documentation, including meeting notes, roadmaps, and status reports • Partner with business leads and external vendors to support delivery of customer-centered solutions • Create clear, compelling executive-level presentations that communicate customer insights, project updates, and solution recommendations • Assist with preparation of briefing materials, workshop summaries, and cross-functional readouts • Support executive level slide development that communicates outcomes of the workshops along with other key CX level strategies • Help ensure alignment across teams by organizing information in a digestible, visually effective format Qualifications: • Bachelor's degree in business, Data Analytics, or a related field • UX Design and/or Graphic Design experience • Familiarity with Design Thinking and Jobs to Be Done methodologies and customer-centered problem solving • Basic proficiency in data analysis and comfort using tools like Excel or Tableau • Strong written and verbal communication skills, especially in creating presentations • Exposure to project coordination or administrative ownership of projects (e.g., timelines, agendas, follow-ups) • Experience with PowerPoint, and collaboration tools (e.g., Teams) • Experience with digital design tools like Figma, InDesign • Experience with collaborative, digital whiteboarding tools like Lucid Spark, Mural, Miro, FigJam, etc. • Experience creating prompts in AI tools like Copilot ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.