As a strategic thinker in challenge processes, and apply AI, you have found the right team.

 

As a strategic thinker in Transform operations, you will transform operations by owning complex problem areas across custody, fund services, settlements, or corporate actions; remove friction, redesign end-to-end workflows, and deliver sustained efficiency and control gains.

Job responsibilities

Transform operations by owning complex problem areas across custody, fund services, settlements, or corporate actions; remove friction, redesign end-to-end workflows, and deliver sustained efficiency and control gains.Lead stakeholder workshops and operations shadowing to discover needs; produce precise as-is/to-be BPMN 2.0 models, clear problem statements, BRDs, and acceptance criteria.Analyze exceptions, break rates, STP, cycle times, SLA misses, and cost-to-serve to qualify and prioritize opportunities; size benefits, define KPIs/OKRs, and maintain a value-ranked backlog.Distill requirements by translating needs into well-formed epics and user stories with testable outcomes; partner with Technology to ensure right-sized, incremental delivery.Drive GenAI and agentic automations; define guardrails and success metrics, and progress POCs to scaled adoption.Ensure adoption by driving cross-team rollout of new tools and processes and supporting change management, including testing.Coach Associates and curate reusable BPMN patterns, templates, and best practices to elevate the function.Reduce cycle times, exceptions, break and fail rates; increase STP and SLA adherence.Produce audit-ready, version-controlled BPMN diagrams and requirements to accelerate delivery.Achieve high adoption of new processes and tooling, and maintain high UAT pass rates.Maintain a prioritized, data-backed backlog and deliver consistent business value, providing transparent value realization data versus business case.

 

Required qualifications, capabilities and skills

Challenge assumptions with relentless curiosity and pursue results with tenacity.Strong stakeholder leadership—interviews, workshops, and synthesis into problem statements and actionable, testable requirements.Analytical—quantify value and define KPIs/OKRs; use data transformation tools to diagnose impact.BPMN 2.0 proficiency; familiarity with Signavio or Camunda.Understanding of GenAI and agentic concepts and how they can improve operational process flows.Crisp writing, concise storytelling, and cross-functional collaboration.Bias for action; able to own workstreams end-to-end.

 

Preferred qualifications, capabilities and skills

5+ years in business analysis or development.Experience with automation, process mining, or digital platforms (e.g., Alteryx, UiPath, Tableau).Familiarity with Agile tooling and ways of working (Jira, Confluence); BPM credentials.