One of our Financial client is seeking a **Product Operations Analyst** to manage operations and drive risk mitigation strategies for Digital Wallet products available to client customers. **Role: Product Operations Analyst** **Location: Hybrid role in NYC** **Contract 6+ months** **Max pay $50-$58/hr on W2** . **Hybrid role in NYC.** **Bachelors degree needed for this role!** **Amex Digital Labs** is responsible for catalyzing innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products, customer servicing solutions, and engaging membership experiences. We often collaborate with top technology companies and strategic partners to bring products to market. **Role Description:** We are looking for a **Product Operations Analyst** to manage operations and drive risk mitigation strategies for Digital Wallet products available to American Express customers. The person taking this role will be responsible for crafting and executing a robust operations and risk mitigation strategy, ensuring quality and reliability for processes and platforms, and enabling the team’s ongoing development of new Wallet features & capabilities. **Primary Responsibilities:** + **Manage critical workflows:** Ensure key processes are executed in a compliant and high-quality fashion. + **Collaborate with stakeholders:** Work with Servicing, Compliance, and Control Management Governance teams to clarify requirements and implement effective risk mitigation strategies. + **Partner with engineers:** Ensure platform health, identify potential issues, and resolve bugs robustly. + **Monitor customer feedback:** Become an expert in customer pain points and problems, providing satisfactory resolutions. + **Manage alerts and reporting:** Assess the effectiveness of existing solutions and implement new capabilities where necessary. + **Document critical knowledge:** Organize all essential information to empower seamless knowledge transfer across the team. + **Improve control management practices:** Identify opportunities to enhance practices and mitigate operational risk. + **Subject matter expertise:** Understand relevant regulatory requirements to build enhanced controls for adherence. + **Monitor industry trends:** Stay informed about external trends and marketplace dynamics impacting the payments and banking industry. **Key Qualifications:** + **Experience:** 1 - 4 years in product operations, project management, or a similar role. + **Skills:** Strong organizational and communication skills; tremendous attention to detail. + **Analytics:** Ability to gather and analyze data to inform decisions. + **Customer focus:** Enthusiasm for exceptional products and services, deep customer empathy, and keen product intuition. + **Influence:** Ability to develop strong working relationships with internal stakeholders and influence others. + **Technical understanding:** Knowledge of tech and product development processes, known as a “business person who can talk tech.” If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.