Job Description The Junior Business Analyst will support IT Operations by analyzing causes and contributing factors behind system outages and service disruptions. This role is ideal for someone who is comfortable working with technical teams, can translate technical conversations into clear business language, and enjoys problem‑solving in a fast-paced environment. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 4-5 years of professional experience Demonstrated expertise with computer systems and a strong technical troubleshooting mindset Hands-on experience with enterprise ticketing platforms (Cherwell preferred) Broad, foundational understanding of modern IT environments including on‑prem infrastructure, cloud ecosystems, routing fundamentals, system performance metrics, load balancers, and F5 technologies Proven ability to deconstruct outages, map system dependencies, and trace complex incident sequences from start to resolution Strong communication and attention to detail Lead root‑cause investigations by asking detailed technical questions to determine what caused an outage, how it occurred, and how to prevent it from happening again Analyze the full sequence of events during an incident to understand system dependencies, technical triggers, and operational impact Engage with network, OS, cloud, application, and vendor teams to gather accurate and complete information Evaluate the business impact of outages, including generating reports for leadership that outline how incidents affected sales and operational performance Identify what caused the outage, evaluate the impact, and define actions to prevent recurrence Analyze incidents end‑to‑end to understand the cause, the impact, and the corrective steps needed Conduct detailed outage reviews to determine cause, impact, and long‑term prevention strategies