**I. Job Summary** Under general supervision, provides data and work assessment, reporting, and recommendations within assigned areas of expertise. Provides data analysis in order to support and enhance overall department workflow, customer service, improvement and work quality. **II. Essential Duties and Responsibilities** + Subject Matter expert for assigned functions. + Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management. + Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department. + Tracks issues to resolution within department and in partnership with other groups. + Monitors overall work flow to ensure timely completion of projects and daily work requirements. + Assists with special projects within assigned department or as part of cross-functional teams as required or assigned. + Monitors department processes and work flow to ensure overall accuracy and quality of data and work output. + Determines areas of risk as new or changed processes are implemented. + Recommends changes, updates and processes for continuous improvement in areas of expertise. + Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed. + Other duties as assigned. **III. Qualifications** A. Required Qualifications + Bachelor's Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree + High School Diploma or GED (accredited) and 4 years of relevant work experience. B. Preferred Qualifications ----------------------------------------------- + No experience No prior work experience (in addition to education requirement). **IV. Physical Requirements** Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. + Repetitive Motions + Eye/Hand/Foot Coordination + Sitting + Talking + Hearing Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. **Hybrid Schedule ( Windsor, CT)** The expected base pay range for this remote position across the U.S. is $54,500K - $63,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. **V. Benefits** At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. Equal Opportunity Employer: Minority/Female/Disability/Veteran