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Business Analyst (Hospitality Applications & Systems) Information Technology Research & Analytics Location Ontario, Mexico Language English Apply Now SummaryWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.Description

We are seeking a self-driven, detail-oriented Senior Business Analyst to lead project delivery across multiple hospitality business lines including lodging, transportation, golf, spas, and Vail Signature Clubs. This role is pivotal in driving operational excellence through technology by partnering with Lodging Operations, Reservations, Accounting, Revenue Optimization, and other IT teams.

The ideal candidate for this role will be responsible for analyzing business processes, identifying improvement opportunities, and delivering scalable solutions. This role blends business analysis, technical troubleshooting, and quality assurance, requiring flexibility and cross-functional collaboration.

Job Responsibilities:

Technical Expertise

Lead end-to-end business analysis for projects, including requirements gathering, wireframing, and documentation of functional specifications.Translate business needs into detailed user stories, use cases, and acceptance criteria aligned with project goals.Design and execute test plans and scripts to validate solutions; manage defect tracking and resolution.Create system diagrams and process flows to support solution design and stakeholder understanding.Ensure all project work adheres to SDLC, AMLC, SOX, and PCI compliance standards.Coordinate with development teams and vendors to deliver application upgrades and new functionality.

Leadership & Collaboration

Facilitate stakeholder workshops, planning sessions, and design reviews to align project scope and outcomes.Communicate effectively across technical and non-technical audiences, ensuring clarity and transparency.Build strong relationships with business units, IT teams, and third-party vendors to support project delivery.Demonstrate adaptability in a fast-paced environment with shifting priorities and evolving requirements.Exhibit strong attention to detail and commitment to quality throughout the project lifecycle.Lead with initiative and thoughtfulness, contributing to process improvement and team development.

Job Qualifications:

Required

5+ years of IT Business Analysis experience, preferably within ITIL frameworks.Proven experience delivering enhancements via SDLC methodologies.Prior ownership of hospitality applications (e.g., IQware POS, Inntopia, Agilysys, Springer Miller).Experience with Jira, Confluence, Smartsheet, IT Connect.Excellent communication, documentation, and interpersonal skills.Bachelor’s degree in information systems, Computer Science, or related field.

Preferred

Hospitality industry experience (lodging, transportation, golf, spas).Experience with PMS or CRS systems (e.g., Oracle, SynXis, Springer Miller).Familiarity with analytics tools and advanced Excel (Macros, VBA).Exposure to work order systems (Ivanti, Jira).Certifications such as PMI-BA, PMI-ACP, IIBA, PSPO, POPM.

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