Job Title:

Business Analyst

Job Description

Business Analyst

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We are looking for an experienced Business Analyst to join a strategic CRM transformation project, focused on migrating from Salesforce to Dynamics 365. This role will play a key part in gathering requirements, engaging with users, creating functional documentation, and supporting change management initiatives.

The Business Analyst will serve as a critical liaison between business users, technical teams, and stakeholders, ensuring that the proposed solutions align with the strategic and operational goals of both Sales and Customer Service functions.

Key Responsibilities:

Conduct requirements gathering workshops with business and technical stakeholders

Document and maintain detailed business requirements, user stories, and process flows using tools such as Miro and Jira

Own and manage the product backlog, including sprint planning inputs and story prioritization

Support data mapping and workflow validation for Salesforce-to-D365 migration

Facilitate UAT planning and execution by coordinating test case creation and user participation

Lead the Train-the-Trainer approach and support training delivery through role-based materials

Ensure alignment with change management efforts and support stakeholder communications

Required Skills & Experience:

4+ years of experience as a Business Analyst, preferably with CRM projects

Strong understanding of Sales and Customer Service business processes

Proficiency with Jira, Confluence, and process mapping tools like Miro or Visio

Experience in agile delivery environments with a focus on backlog management and sprint planning

Ability to document and validate functional requirements and support user story translation for developers

Excellent written and verbal communication, stakeholder management, and facilitation skills

Nice to Have:

Familiarity with Salesforce and Dynamics 365 CRM platforms

Exposure to Power Platform, Power BI, or D365 integration landscapes

Experience supporting train-the-trainer rollouts or global user training

Role Attributes:

Collaborative and proactive communicator

Detail-oriented with strong organizational skills

Comfortable navigating technical discussions and business strategy alignment

Able to manage competing priorities in a fast-paced, multi-phased project

Location:

MEX Mexico City - Antonio Dovali Street - 70 Tower B Floor #4

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents