Job Title

Business Analyst

Job Description Summary

Job Description

Responsible for providing business process and system analysis, as well as scope definition for the Cushman & Wakefield Salesforce initiatives. Responsibilities include helping to efficiently deliver solutions to our internal clients that meet or exceed expectations. This is an individual contributor role, however the Business Analyst will work with various teams to achieve a common goal.

Job Description

Core Responsibilities:

The Business Analyst will have the primary responsibility of helping to define and ensure that the solutions support the stated objectives as defined in the roadmap. As such, this individual will partner closely with the project team, respective stakeholders and business subject matter experts to understand current business processes and translate new requirements into actionable solutions to achieve defined business unit objectives and success metrics.

Responsibilities:

The successful candidate will collaborate with the business and program teams to define innovative technology solutions and process improvements to support business objectives, by clearly documenting business requirements, user stories and/or use cases and helping coordinate solution definition across various development and operations functions. Specific responsibilities will include:

o Collaborate with key stakeholders (service lines, technology and operations) to understand project objectives, priorities, timelines and champion solutions to meet their needs.

o Facilitate business process and requirements gathering sessions.

o Clearly document business and functional requirements, process workflows, gap analyses, user stories as well as acceptance criteria.

o Define ‘as-is’ state for complex enterprise solutions, model ‘to be’ state, identify/assess gaps and propose improvements.

o Work with developers and QA team to ensure requirements are understood and test cases cover all use cases to ensure coverage.

o Where required, work with stakeholders to develop change, training and adoption strategies.

o Be involved with UAT efforts.

o Develop and document workflows and processes within infrastructure/software as required to support client and team business needs.

o Contribute to the Technology team knowledgebase with best practices, lessons learned, concept and solutions documents.

Qualifications:

Seeking an individual who will bring strong analytical, and communication experience along with personal qualities well suited for the challenge. Specifically, the successful candidate should possess the following.

o Good technical or business foundation to include an undergraduate degree in Business, Information Systems or related field

o 3+ years of business analyst experience

o Familiarity with Salesforce platform or other CRM applications – preferably with functional knowledge of Salesforce.com data structure.

o Critical thinker/problem solver with logical thought process.

o Strong communication skills.

o Strong cross-team collaboration skills.

o Strong attention to detail.

Business Experience:

o The successful candidate must be comfortable juggling multiple assignments and possess the agility and tenacity to collaborate and deliver on tight timelines with aggressive growth objectives.

o Experience working in a customer-centric company is strongly preferred.

o 3+ years experience implementing and deploying world-class end to end solutions, with strong bias to Salesforce

Skills & Personal Qualities:

The ideal candidate thrives in a fast-paced, dynamic environment and demonstrates a strong service mindset, actively understanding and addressing customer needs. They possess business acumen, intellectual curiosity, and the ability to align IT strategy with business goals. Strong collaboration, communication, and problem-solving skills are essential, as is the ability to take initiative and navigate ambiguity with minimal direction.

INCO: “Cushman & Wakefield”