ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

The Customer Interaction Tribe is looking for a Business Analyst with experience in Documentation Management both from a technical and user perspective to support the Team in collecting, analysing, prioritising and co-ordinating high-quality requirements aimed at evolving their platform and driving its vision.
This position will be part of the Knowledge Channel Squad, currently in charge of supporting the Teams that create and publish Knowledge Documentation for our Customers in their Product and Services adoption and usage journeys.
By joining the Customer Interactions Tribe (CI), you will be in charge of delivering an effortless and frictionless customer journey for prospects and existing Customers across their interactions with Swift, while increasing their autonomy by facilitating the publication of these knowledge bases!

As the Customer Interaction (CI) Tribe we are on a mission to improve these end-to-end interactions and are therefore evolving our technology stack. Three years into our journey we are progressing with the consolidation and renewal of these technologies and our focus is doing it right from the start.
You will be joining a diverse Tribe of 150 enthusiastic people, spread over 3 locations (Belgium, Malaysia and the Netherlands). We value our collaborative, learning and open feedback culture.

What will be expected from you:

Clarify, analyse and document the business requirements of internal and external Stakeholders consuming your product.Understand the end-to-end business and system process flows through different software & applications in order to identify when data needs to be provided and what will trigger it.Facilitate discussions between the various stakeholders to obtain clarification and agreement on Business requirementsCollaborate with the Data Architect in order to build the data models that will support the future implementationCollaborate with internal AND external Stakeholders and developers to ensure the end product matches defined requirements.Collaborate with Quality Assurance in the definition of test cases scenariosEnsure that the non-functional requirements are in line with customer expectations and are compliant with Swift security and legal constraintsActively engage with the Tribe’s multi-disciplinary, autonomous teams, composed of product owners, development, quality assurance, operations, and other key stakeholders to ensure that the functional and non-functional requirements are in line with customer expectations.You participate in the life of the squad and in the Agile ceremonies and contribute to the continuous improvement on how to maximize effectiveness in a changing, Agile, environment.Maintain documentation and meeting minutes up-to-date based on discussions

What will make you successful:

University degree in Computer Science, Electronic Engineering or equivalent.Between 3 to 7 years’ experience in Business Analysis,Working experience with Adobe Experience Manager is very highly desirableKnowledge of AI and integration are strong assets.Excellent analytical skills. Data analysis and data mapping is a plus.Strong communication skillsFluent in written and spoken EnglishTeam playerKnowledge of Jira, in Confluence is a plusWorking experience in an Agile or a DevOps environment

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.