About Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Business Analysis Lead Analyst Job Summary: The GenAI IT Business Analyst will work closely with business stakeholders, IT teams, and subject matter experts in the Global Healthcare Innovation Hub team to gather, analyze, and document business requirements for GenAI capabilities. They will translate these requirements into functional and non-functional specifications for use by IT teams in the development and integration of AI-related solutions. A minimum of three year of experience working as a business analyst or a similar role is required, with preferred experience in GenAI and deep learning technologies along with testing and the healthcare industry being desirable. Job Responsibilities: Liaise with business stakeholders, IT teams, and subject matter experts to gather, analyze, and document GenAI-related business requirements, translating them into functional and non-functional specifications for use by IT teams in the development of AI technology solutions. Collaborate with project teams to design, develop, and implement IT solutions focusing on GenAI capabilities, aligning with the organization's objectives and industry best practices. Act as a bridge between business users and IT developers, ensuring that GenAI development efforts are consistent with the business requirements and strategic goals of the organization. Support the user acceptance testing process for AI-related solutions, helping to identify defects, track them to resolution, and ensure the final deliverables meet the agreed-upon requirements. Participate in ongoing monitoring and measurement of GenAI technology solutions' effectiveness, providing insights and suggestions for continuous improvement. Develop and maintain documentation, such as flowcharts, use-cases, data diagrams, and user manuals, to support business stakeholders in understanding the AI features and their usage. Employ strong analytical and conceptual thinking skills to help stakeholders formulate GenAI-related requirements through interviews, workshops, and other methods. Perform testing of AI models developed as part of business requirement. Required Experience / Qualifications: 7 + years of experience in business, system analysis and testing, with a focus on GenAI, preferably in healthcare or a related industry. Specific Skills / Technology Proficiencies: Proficiency in GenAI-related business analysis methodologies, including requirements gathering, process modeling, and data analysis techniques. Strong knowledge of software development lifecycle (SDLC) methodologies for AI-related technologies, such as Agile, Scrum, or Waterfall. Experience working with IT project management tools and knowledge of AI frameworks. Experience in Jira, Confluence is a must. Proficient in common office productivity tools, such as Microsoft Office Suite, Visio, and experience with cloud services like AWS Sagemaker and Azure ML. Technical knowledge of programming languages like C/C++, Java, Python, and understanding of database systems, IT infrastructure, and GPU optimization for AI workloads is good to have. Excellent communication, interpersonal, and stakeholder management skills with a focus on GenAI capabilities. Relevant certifications, such as Certified Business Analysis Professional (CBAP), or AI-related credentials are a plus. Ability to design GenAI features and define user stories based on business requirements. Good understanding of the software delivery lifecycle for AI-related technologies and experience creating detailed reports and presentations. Industry / Domain Experience Needed: Minimum 7 year of experience working as a Business Analyst or a similar role in the IT sector, with a focus on ML / AI / GenAI technologies. QA experience is a must. Experience working within the healthcare industry is desirable. Familiarity with healthcare-specific IT systems and industry regulations, such as Electronic Health Record systems and HIPAA, is an added advantage. Education and Training Required: Degree in Computer Science, Artificial Intelligence, or a related field. Location & Hours of Work: Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required. Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.