**職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。** Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。 **職務内容:** **[Key Accountabilities]** 1. Strategic Oversight & Team Leadership: - Lead and optimize the import clearance process by overseeing operational strategy, team performance, and resource allocation, while acting as a supervisors for complex cases and escalations. - Have an accountability/responsibility to achieve group performance and support management. - Analyzes current departmental processes to identify inefficiencies and cost reduction opportunities. - Verifies transactions to ensure compliance with governmental agency requirements. (eg. Support operations plan to align with single window for E-com shpts by KR customs) 2. Compliance Management & Cross-functional - Drive compliance with customs regulations, internal policies, and audit requirements. Support coordination across departments and stakeholders to ensure seamless operations - Assists with problem resolution to meet customer needs and to avoid penalties. - Find a solution to meet customer's expectation about brokerage service quality 3. Data analysis and support project to support management - Generates daily, weekly, and monthly and ad-hoc reports to improve service quality / productivity and etc. - Providing support and make solutions about various project execution and support management 4. People Development & Operational Excellence - Develop team members, lead high-impact training initiatives, and use data-driven insights to identify process improvements and innovate service quality across brokerage - Holds others accountable to established performance levels to achieve individual and group goals. - Assists management in resolving individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to help motivate and foster teamwork. - Work flexibility with other brokerage positions **[Job Requirement]** * Minimum 5 years of experience in import customs clearance or a related field * Proven ability in employee training, development, and performance management * Proficient in English for internal/external business communications, or successful completion of the company’s internal English assessment * Strong ability to monitor, improve, and resolve operational issues based on UPS internal procedures * Capable of conducting data analysis to identify root causes and propose actionable improvement plans * Skilled in customer communication and liaising with public/government authorities (e.g., Customs) * Ability to collaborate effectively with business partners, including licensed customs brokers * Proficiency in MS Office tools (Excel, Word, PowerPoint, etc.) * Able to serve as backup during the absence of the supervisor * Possesses a positive attitude and strong interpersonal skills **[Working Hours]** Weekdays: 09:00 AM – 18:00PM (Lunch break: 12:00–13:00) Saturday/Sunday: Rotational shifts based on a duty roster **社員タイプ:** 常勤 UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。