Job Description Key Responsibilities • Provide Tier 1 operational support for IP-based broadcast distribution platforms • Maintain and support cloud-enabled playout, transport, and monitoring systems • Monitor, diagnose, and resolve on-air incidents using tools such as Splunk, Dataminer, TAG, and Media Proxy • Support routing, orchestration, and control systems including: o Appear DMG o Nevion Video iPath o Selenio Network Processor Manager o TX Core • Ensure end-to-end signal integrity, system availability, and service continuity • Troubleshoot and support: o Network-based video transport o Encoding, multiplexing, and streaming workflows o RF and managed network delivery paths • Use AutoCAD schematics to trace signal paths, troubleshoot issues, and locate equipment within the Central Equipment Room (CER) • Work with software-defined media networks and industry standards such as SMPTE 2110 and SMPTE 2022 • Perform diagnostics across broadcast hardware, and network devices • Execute software upgrades, system expansions, and infrastructure improvements • Support RTS intercom • Escalate service-impacting events to Versant management per incident procedures • Collaborate with L1, L2, and L3 NOC teams to resolve incidents and improve operational documentation • Create and maintain technical documentation, runbooks, and SOPs We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 3-5+ years of experience with Broadcast distribution engineering experience - Experience supporting IP-based broadcast, cloud broadcast, or OTT distribution environments - Knowledge of live linear, VOD, streaming, and simulcast delivery models - Hands-on experience with broadcast monitoring, orchestration, and analytics platforms - Ability to read and work off AutoCAD Design drawing - Experience maintaining Appear DMG, Nevion Video iPath, TAG, Dataminer, Media Proxy, or RTS intercom systems • Experience with Linux systems in operational environments • Strong understanding of TCP/IP networking, multicast, and media transport • Exposure to virtualized infrastructure and cloud platforms (AWS or private cloud) • Strong troubleshooting, documentation, and incident management skills • Ability to work under pressure in a 24x7 NOC environment Certifications